Terms and Conditions
Khaila General Conditions of Sale (GCS)
1. Preamble
These General Terms and Conditions of Sale (GTC) govern the contractual relations between the company Khaila, located at [company address], registered in the Trade and Companies Register under number [SIRET number], and any natural or legal person wishing to make a purchase via the website https://khaila.co , hereinafter referred to as "the Customer".
2. Acceptance of the General Conditions of Sale
By validating his order on the site https://khaila.co , the Customer acknowledges having read these General Terms and Conditions and accepts them without reservation. These General Terms and Conditions prevail over any other general or specific conditions not expressly agreed to by Khaila.
3. Products
Khaila offers reversible and adjustable swimsuits for sale, as well as fashion accessories. Each product is accompanied by a detailed description and photographs allowing the Customer to know its essential characteristics. Although we do our utmost to guarantee the fidelity of the images, minor variations (particularly in terms of colors) may occur depending on the screens or the light.
4. Rates
The prices indicated on the site are in euros, all taxes included (TTC), excluding delivery costs. Khaila reserves the right to modify its prices at any time. However, the applicable price is that in effect on the date of validation of the order by the Customer.
Pricing error:
In the event of a manifest error in the displayed price (significant difference from the actual price of the product), Khaila reserves the right to cancel the order in question. The Customer will be informed of this cancellation as soon as possible.
5. Order
The Customer places an order online by following the steps indicated on the site. For the order to be validated, the Customer must:
- Add products to cart,
- Fill out the order form,
- Accept these T&Cs by checking the dedicated box,
- Proceed to payment.
Once the order is validated, Khaila sends a confirmation email to the Customer. The sale is considered final after receipt of the total amount of the order.
6. Availability of Products
Our product offers are valid while stocks last. In case of unavailability after validation of the order, Khaila will contact the Customer by e-mail. The Customer will then be able to choose between a refund or a replacement product.
7. Payment Terms
Payment for orders is made by:
- Bank card (Visa, MasterCard, American Express),
- PayPal ,
- Apple Pay .
All transactions are secured using the SSL (Secure Socket Layer) protocol, ensuring data confidentiality.
8. Delivery
The products are delivered to the address indicated by the Customer when ordering.
- Delivery times: 1-2 business days for processing, then 3-7 business days for delivery depending on destination.
- Delay: Khaila cannot be held responsible for delays attributable to carriers.
9. Right of Withdrawal
In accordance with current legislation (article L221-18 of the Consumer Code), the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.
- Items must be returned unworn, unwashed, in their original packaging with all tags intact.
- Return costs are the responsibility of the Customer, except in the event of an error by Khaila.
10. Returns and Exchanges
For a return or exchange request, the Customer must:
- Contact Khaila at Contact@khaila.co within 4 days of receiving the order.
- Return the products within 7 days after validation of the request.
Return conditions:
- Products must be in their original condition, unworn, unwashed and with their labels intact.
- Exchanges are subject to stock availability.
11. Guarantees
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects , in accordance with articles L217-4 et seq. of the Consumer Code and articles 1641 et seq. of the Civil Code.
In case of non-conformity or defect, contact Khaila at Contact @khaila .co .
12. Liability
Khaila cannot be held responsible for indirect damages linked to the use of its products or access to its website.
13. Intellectual Property
All contents of the site https://khaila.co (texts, images, logos) are protected by copyright. Any reproduction or use, in whole or in part, is prohibited without prior written permission.
14. Personal Data
Khaila respects the confidentiality of the Client's personal data, in accordance with the "Informatique et Libertés" law and the GDPR. The Client has the right to access, rectify and delete data concerning him/her. For any request, contact: Contact @khaila .co .
15. Disputes and Jurisdiction
In the event of a dispute, an amicable solution will be preferred. Failing this, the competent court will be that of the place of residence of the Client or the head office of Khaila.
16. Modification of the T&Cs
Khaila reserves the right to modify these T&Cs at any time. The new conditions will apply to orders placed after they are posted online.
17. Customer Service
For any questions or requests for information, contact our customer service at Contact @khaila .co .